Privacy Policy

Last Updated: July 18, 2022

Your Privacy Rights

Axiom Product Administration LLC and/or our subsidiaries and affiliates (collectively, “Axiom”, “us”, “our”, or “we”) are committed to user privacy. We understand that you care about how your personal information is used and shared, and we take your privacy seriously.  This Privacy Policy explains how information about you is collected, used and disclosed by Axiom when you (A) visit an Axiom-owned website, including axiomadmin.com, axiomproducts.com, and any other websites that include a link to this Privacy Policy (collectively, the “Websites”), (B) download or use our mobile application(s) (the “App”) (C) join our marketing campaigns and promotions, (D) receive our emails, or (E) fill out any survey or questionnaire or otherwise engage in any communications or interactions with us online and in some offline circumstances (collectively, the “Platform”). For Terms of Use and Privacy Policy information regarding our technology software provided by our affiliate, Axiom Connected LLC, visit Axiom Connected Privacy Policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it.

Please note that this Privacy Policy does not apply to third party websites, applications, and services, including but not limited to, Facebook, Twitter, Pinterest, and You Tube (“Third Party Services”), which we do not own or control, even if you access them through our Platform.  We encourage you to carefully review the privacy policies of any Third Party Services you access, so that you know how they will use your information.

We reserve the right to update the Privacy Policy at any time, and those changes will be posted here. Please review our Privacy Policy from time to time, so you are aware of its terms.  We will note the last updated date of the latest version of our Privacy Policy at the top of this Privacy Policy. Your continued use of the Platform following posting of changes constitutes your acceptance of such changes.

Personal Information We Collect

The following are categories (with non-exhaustive examples) of personal information we may collect about you:

Individual Identifiers and Demographic Information

Geolocation Data

Commercial Information

Internet or Network Activity

In addition to the categories described above, we may also collect the following categories of personal information about certain business partners, such as our agents and sellers:

Sensitive Personal Information

Professional or Employment-Related Information

Sources of Personal Information

We may collect personal information about you from the following categories of sources.

Personal Information You Provide

We collect personal information that you provide to us, such as in the following scenarios:

Third Parties

We may receive or collect personal information about you from third parties, such as:

Personal Information Collected Automatically

We, our service providers, and our business partners may automatically collect information about you, your computer or mobile device and your activity over time on our Platform and other sites and online services. For example, whenever you interact with our Websites, we may automatically receive and record information on our server logs from your browser including the online identifiers, device information, and online activity information described in the chart above.

We use cookies and similar technologies to facilitate our automatic data collection, such as:

Our service providers and advertising partners may use cookies alone or in conjunction with web beacons or other tracking technologies to collect personal information about you when you use our Platform and about your online activities over time and across different websites and other online services.

How We Use Personal Information

We use personal information that we collect from and/or about you for the following purposes and as otherwise described in this Privacy Policy or at the time of collection.

To Provide the Platform and Our Products and Services

We may use your personal information to:

Research and Development

We may use your personal information for research and development and analytical purposes, which may include generating and analyzing statistics about your use of the Platform for performance improvements, research, testing, developing new features, functionality, providing services, and other business purposes. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect.

We transform personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our business purposes, including to analyze and improve the Platform and promote our business.

For Compliance, Fraud Prevention, and Safety

We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of our Platform, products and services, business, databases and other technology assets; (b) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Platform; and (e) prevent, identify, investigate and deter suspicious, fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Interest-Based Advertising

We may work with Third Party Services and advertising partners to help us advertise our business and to display ads on our Platform and other websites. These companies may use cookies and similar technologies over time across our Platform and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you or to use hashed customer lists that we share with them to deliver ads to you and to similar users on their platforms.

You can learn more about your choices for limiting interest-based advertising in the “Your Choices” section below.

Direct Marketing

We may use your personal information to send you Axiom-related marketing information, service recommendations and other non-transactional communications about us and our affiliates and partners, including information about our Platform, promotions or events. You may opt-out of our marketing communications as described in the “Your Choices” section below.

To Comply with Laws and Regulations

We may use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

To Promote Our Business

We may use and publicly disclose personal information of our agents and dealers as part of Axiom PR and social media releases to promote our business or for other marketing/joint marketing purposes.

With Your Consent

In some cases we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

How We Share Personal Information

We may disclose personal information as follows or as otherwise described in this Privacy Policy or at the time of collection:

We will not otherwise distribute, sell, rent, transfer, or otherwise disclose your Personal Information to any third party, except as provided for in this Privacy Policy or with your consent.

Data Retention

We retain your personal information and information stored and collected through our Platform for as long as we have a business or tax need, to satisfy any legal, accounting, or reporting requirements, to establish and defend legal claims, for fraud prevention purposes, or as applicable laws, regulations, or government orders require.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Security

We take your privacy seriously. Therefore, we use reasonable efforts to take several security measures to help keep your personal information safe, including procedural and technological measures. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches and no method of transmission over the internet, or method of electronic storage, is fully secure. Therefore, we cannot guarantee the absolute security of the information that we collect.

Your Choices

In this section, we describe the rights and choices available to all users.

Managing Your Account Information

If you have created an account, you can access, review, correct, edit, or remove your account personal information and related content by logging into the Platform and visiting your account profile page. Please note, deactivating your account may not permanently delete, erase or remove your personal information, and such personal information may still be stored by us unless you also contact us regarding your request to remove, delete or erase such information.

Accessing, Correcting, or Deleting Your Personal Information

You may also send us an email at privacy@axiomadmin.com, mail to 8651 Hwy N Suite 201, Lake Saint Louis, MO 63367, or call at 844-252-0937 to request access to, correct or delete any personal information that you have provided to us.  Please include your name and any other identifiable information necessary, so that we may locate your information.

Under certain privacy laws you may have a right to access your personal information that we hold about you, however, your rights to access your personal information are not absolute. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical. In addition, we may not accommodate a request to access or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If we deny your request for access to, or refuse a request to correct personal information, we shall explain why. For your information, removal of your personal information may impact our ability to provide you or your ability to use our Platform.

Opt-Out of Direct Marketing Emails

If we have sent you a promotional email, you may unsubscribe via the method provided in the email communication or you may send us a return email asking to be omitted from future email distributions.

Cookies

Most browsers let you remove and/or stop accepting cookies from the websites you visit.  To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Platform and our Website may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. You may also visit our Cookie Policy.

Advertising Choices

You can limit the use of your information for interest-based advertising by blocking third-party cookies in your browser settings, using browser plug-ins/extensions, and/or using your mobile device settings to limit the use of the advertising ID associated with your mobile device.

You can also opt out of interest-based ads from companies participating in the following industry opt-out programs by visiting the linked websites: the Network Advertising Initiative (thenai.org/opt-out), the European Interactive Digital Advertising Alliance (youronlinechoices.eu), and the Digital Advertising Alliance (optout.aboutads.info). Users of our App may opt-out of receiving targeted advertising in mobile apps through participating members of the Digital Advertising Alliance by installing the AppChoices mobile app, available at youradchoices.com/appchoices, and selecting the user’s choices.

The opt-out preferences described here must be set on each device and/or browser for which you want them to apply. Please note that we also may work with companies that offer their own opt-out mechanisms or do not participate in the opt-out mechanisms described above, so even after opting-out, you may still receive some cookies and interest-based ads from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.

Do Not Track

Some browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit allaboutdnt.com.

Declining to Provide Information

We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

International Transfers of Personal Information

Axiom is headquartered in the United States, and we have affiliates and service providers in the United States and other countries. Your personal information may be collected, used, and stored in the United States or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. By providing your personal information, where applicable law permits, you hereby specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein or in any applicable terms of service.

Other Websites and Services

The Platform may contain links to other websites or Third Party Services. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information.

Children

We are committed to protecting the privacy of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Our Platform is not directed to children or designed to attract them. You must be at least 16 years of age to use our Platform. We do not knowingly collect, use, or disclose personal information about users that are under 16 years of age.

Notice to California Residents

If you are a California resident, in addition to our general Privacy Policy, we would like to bring the following information in this section to your attention:

This section applies only to California residents.  It describes how we collect, use and share personal information of California residents when we act as a “business” as defined under the California Consumer Privacy Act of 2018 (“CCPA”), and their rights with respect to their personal information.  For purposes of this section, “personal information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA.  In some cases we may provide a different privacy notice to certain categories of California residents, in which case that notice will apply instead of this section.

Personal Information That We Collect, Use, and Disclose

We describe:

Axiom must also disclose whether the following categories of personal information are disclosed for a “business purpose” or “valuable consideration” as those terms are defined under the CCPA. The CCPA also calls this latter category a “sale.” Note that while a category below may be marked, that does not necessarily mean that we have personal information in that category about you.

In the preceding twelve months, we have disclosed the following categories of personal information in the manner described:

Personal Information is Disclosed for a Business Purpose

Personal Information is Disclosed for Valuable Consideration

Your Rights as a California Resident

The CCPA provides California with the rights listed below.

Right to Access

You have the right to request that Axiom disclose certain information to you about our collection and use of your personal information over the past 12 months, including:

Right to Erase/Delete

You have the right to request that Axiom delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Right to Opt-Out of Sales

If we “sell” your personal information, you can opt-out.

Right to Nondiscrimination

You are entitled to exercise the rights described above free from discrimination in the form or legally prohibited increases in the price or decreases in the quality of our products and services.

Please note, these rights are not absolute and in some cases we may not be able to respond your request, such as when a legal exemption applies or if we are not able to verify your identity.

How to Exercise Your California Privacy Rights

Access and Deletion Rights

To exercise the access and deletion rights described above, please submit a request to us and provide the information we request that is required to verify your request by:

Right to Opt-Out of the “Sale” of Personal Information

Under California law, some of the data we share with our advertising partners may qualify as a “sale” as defined under the CCPA. To exercise your right to opt-out of such “sale”, please:

When exercising your rights or otherwise assisting you, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure we do not disclose personal information to any person who is not entitled to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You may also designate an authorized agent to make a request on your behalf. If you do so, we may require the requester’s proof of identification, the authorized agent’s proof of identification, and any other information that we may request in order to verify your request, including evidence of valid permission for the authorized agent to act on your behalf.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.

We try to respond to all legitimate requests within 45 days of your request. Occasionally it may take us longer than 45 days to respond, for instance if your request is particularly complex or you have made a number of requests. In this case, we will notify you of the delay, and may continue to update you regarding the progress of our response.

Notice to European Users

The information provided in this section applies only to individuals in the European Union, the European Economic Area, and the United Kingdom (collectively, “Europe”).

Except as otherwise specified, references to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation.

Controller

The controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation is Axiom Connected LLC, 8651 Hwy N Suite 201, Lake Saint Louis, MO 63367, United States of America.

Legal Bases for Processing

The legal bases of our processing of your personal information as described in this Privacy Policy will depend on the type of personal information and the specific context in which we process it. However, the legal bases we typically rely on are set out in the table below. We rely on our legitimate interests as our legal basis only where those interests are not overridden by the impact on you (unless we have your consent or our processing is otherwise required or permitted by law). If you have questions about the legal basis of how we process your personal information, please contact us using the contact information provided at the bottom of this Privacy Policy.

Processing Purpose (as described above in the “How We Use Personal Information” section above)
Legal Basis
To Provide the Platform
Processing is necessary to perform the contract governing our operation of the Platform, or to take steps that you request prior to engaging our services. Where we cannot process your personal data as required to operate the Platform on the grounds of contractual necessity, we process your personal information for this purpose based on our legitimate interest in providing you with the products or services you access and request.
Research and Development
Processing is based on our legitimate interests in performing research and development as described in this Privacy Policy.
For Compliance, Fraud Prevention, and Safety
Processing is necessary to comply with our legal obligations or based on our legitimate interests in protecting our or others’ rights, privacy, safety, or property.
Interest-Based Advertising
Processing is based on your consent where that consent is required by applicable law. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the Platform.
Direct Marketing
Processing is based on your consent where that consent is required by applicable law. Where such consent is not required by applicable law, we process your personal information for these purposes based on our legitimate interests in promoting our business and showing you tailored relevant content.
To Comply with Laws and Regulations
Processing is based on your consent. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the Platform.
With Your Consent
Processing is based on your consent. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the Platform.

Use for New Purposes

We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.

Your Rights

European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:

You may submit these requests by contacting us using the contact information listed below or by completing the below form:

We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.

Cross-Border Data Transfer

If we transfer your personal information to a country outside of Europe such that we are required to apply additional safeguards to your personal information under European data protection laws, we will do so. Please contact us at privacy@axiomconnected.com for further information about any such transfers or the specific safeguards applied.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, make a complaint, or to exercise any of your rights under this Privacy Policy, contact us at: privacy@axiomconnected.com or send to us at 8651 Hwy N Suite 201, Lake Saint Louis, MO 63367. You may also call us at 833-220-0682.

DPO Contact Information

GDPR Local Ltd: contact@gdprlocal.com.

EU Dublin Address: Instant EU GDPR Representative Limited Office 2 12A Lower Main Street, Lucan Co. Dublin K78 X5P8 Ireland.

UK Address: GDPR Local Ltd 1st Floor Front Suite 27-29 North Street, Brighton England BN1 1EB.

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